paperwork Support

Your people and your customers matter.

That's why every request comes through one desk to the right people, and you'll hear back within two working days.

Raise a ticket

Tell us what's happening, which template or portal it's about, and how to reach you.

Raise a ticket

Check your tickets

See where your tickets are, who has them, and every reply.

Your tickets

Email us

Write to support@paperwork-collective.com. Your email opens a ticket, just like the form.

Email support

How support works

  1. Your people talk to your support team.Staff, clients and partners raise issues with the people they already know.
  2. Your support team logs it with us.Here, with the ticket form, or by email to support@paperwork-collective.com.
  3. It goes straight to the right people.Your own portal owners and co-ordinators, or us, the people who build Paperwork. Your support team sees every ticket, who has it and how quickly it was answered.

Good to know

Two working days

You'll hear back within two working days, UK business hours. A ticket on Friday afternoon gets a response by Tuesday afternoon.

Using Paperwork on your own?

Writers and Editors with their own licence can raise a ticket here directly. It comes straight to us.

Looking for how-to?

Guides for the Designer, Viewer, CLI and template language are at paperwork.help.

A security issue?

Email security@paperwork-collective.com, not the support desk. See Security and IT.